©2017 The Baker's Whisk

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Terms & Conditions

 

By placing an order with The Baker’s Whisk you agree to the following terms and conditions:

Payment

  • A 50% non-refundable deposit is required to confirm your order and secure your date. Your order if confirmed when your deposit is received.

  • Final payment is due 14 days prior to event date. If full payment is not received by due date, the contract will be null and void, and deposit will not be refunded and your order will not be fulfilled.

  • For orders placed with less than 2 weeks notice, the full payment is required on booking and is non-refundable.

  • We are limited to a certain amount of cakes per week and we accept orders on a first come, first serve basis. We reserve the right to cancel a booking for non payment of required deposit.

Cancellation Policy

  • 15 days or more prior to order collection/delivery  -  confirmation deposit is non-refundable and any specifically ordered items and work already undertaken in accordance with your order is additionally chargeable

  • 14 days or less prior to order collection/delivery - 100% of the order is payable and no refunds will be issued.

 

Changes

  • Any changes to orders once a deposit has been paid, may be subject to additional charges and cannot be guaranteed.

 

Delivery & Collection

  • All care is taken for delivery of your cake – however The Baker's Whisk is not liable for acts of god, road closures, or unforeseen incidents.

  • The Baker's Whisk cannot be held responsible for damage to the cake  after delivery or pick up.

Other

  • If there is an issue with your order, please contact us immediately so we can fix the issue right away.

  • Cake stands / boards are to be returned within five (5) working days of event or by arrangement with The Baker's Whisk.

  • The Baker's Whisk reserves the right to take photos of their work and use them for advertising purposes. This includes photos taken on site at venues. We reserve the right to use any photographs for display or promotion without compensation to you.

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